Refund policy
RETURN & REFUND POLICY
Last updated: October 7, 2026
We want every piece to feel right in your home or studio.
For orders placed on or after this policy’s effective date, you may request a change-of-mind return within 30 calendar days after delivery.
STARTING A RETURN
Email contact@francoisdagomet.com with your order number and the items you wish to return.
We will provide return instructions and the correct return address. Please do not send items to the manufacturer, Faire, or our business contact address without receiving return instructions.
RETURN ELIGIBILITY
Change-of-mind returns must be unused, undamaged, and returned with their original packaging.
• Candles must be unburned.
• Notebooks must be unwritten and unmarked.
• Table linens must be unused and unwashed.
• Sets must be returned complete, including all six napkins where applicable.
These conditions apply to change-of-mind returns. They do not restrict your rights concerning defective, damaged, or incorrectly supplied goods.
RETURN TIMING
After receiving return instructions, please send the approved return within 14 calendar days.
Use tracked postage and retain proof of shipment.
RETURN SHIPPING AND FEES
For change-of-mind returns, the customer pays the return shipping cost.
We do not charge a restocking fee.
Original outbound shipping charges are not refunded for change-of-mind returns, except where required by law.
For damaged, defective, or incorrectly supplied items, we cover the necessary return shipping and provide an appropriate replacement or refund, including applicable original shipping charges.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please contact us promptly after discovering an issue.
Include your order number and, where possible, photographs of the product and packaging. We will review the issue and provide an appropriate remedy in accordance with applicable law.
REFUNDS
We inspect returned items and notify you of the outcome.
Approved refunds are submitted to the original payment method within 10 business days after receiving the return. Your bank or payment provider may require additional time to post the credit.
Refunds arising from cancellations or shipping delays are processed promptly as required by law.
CANCELLATIONS
Contact us immediately if you wish to cancel an order.
Orders that have not entered dispatch can be cancelled and refunded. Once an order has shipped, the return process applies, subject to your mandatory rights.
EXCHANGES
Exchanges depend on availability. Please contact us before returning an item so we can explain the available options.
YOUR RIGHTS
Nothing in this policy limits any mandatory consumer right or remedy.
Orders placed before this policy’s effective date remain subject to the policy applicable when they were placed, together with applicable law.
CONTACT
The Studio Collection by François Dagomet
contact@francoisdagomet.com